Why Use Tidio?

Running support on half a dozen tabs kills focus. Tidio puts live chat, social DMs, email tickets, and AI automation in one clean inbox. The result is faster replies, happier customers, and a direct lift in revenue—all without hiring another rep.

Small stores add it for basic chat. Global brands feed it thousands of FAQs and let the chatbot resolve 70 percent of questions. Either way, setup is measured in minutes, not sprints.

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Key Features

Live Chat & Visitor Tracking

Tidio’s chat widget is light, mobile-ready, and customizable to match any storefront. Real-time visitor lists show who is browsing, what page they are on, and what device they use. Agents can jump in proactively with a friendly nudge or a discount code before the shopper bounces.

Lyro AI Chatbot

Lyro is the star of the show. This natural-language agent pulls answers from your website, knowledge base, or manually uploaded docs. It chats in English plus twelve other languages, hands tricky cases to a human, and can work across Messenger, Instagram, WhatsApp, email, and the site widget. Expect Lyro to knock out routine “Where is my order?” inquiries so your team can handle VIP issues.

Flows Automation Builder

Think of Flows as drag-and-drop Lego blocks for customer journeys. Trigger pop-ups when a cart is idle, qualify leads with quick questions, or route messages based on tags. No code required. Free users get 100 automated interactions each month; paid tiers scale to tens of thousands.

Helpdesk Ticketing

When a chat turns into a longer conversation, a single click converts it into a ticket. Tidio’s helpdesk also ingests support emails so agents never leave the dashboard. Priority tags, internal notes, and spam filtering keep the queue tidy.

AI Copilot for Agents

Copilot lives inside the inbox or as a free Chrome extension. It drafts responses on the fly based on your saved articles, then lets agents edit before sending. Perfect for slashing handle time on repetitive questions while keeping tone on brand.

Integrations & Apps

Out-of-the-box plugins exist for Shopify, WordPress, Wix, and BigCommerce. Connect social channels, WhatsApp, or any email inbox in a few clicks. Native desktop and mobile apps mean you can help a customer while standing in line for coffee.

Analytics & Reporting

Basic reports cover chat volume, first-response time, and resolution rate. Upgrade to the Growth plan for advanced breakdowns and cohort trends that show exactly how chatbots and Flows affect conversion.

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Pricing

Tidio follows a usage-based model built around “billable conversations”—only threads that receive a human reply count.

• Free Forever: $0. Includes up to 50 billable chats, 100 Flow triggers, and three agent seats.

• Starter: From $29 month-to-month (about $24 when billed annually). Boosts the limit to 100 conversations, unlocks the live visitors list, operating hours, basic analytics, and one-off packs of 50 Lyro chats.

• Growth: Starts at $59 monthly (roughly $49 on annual billing). Raises human chats to 2 000, removes most branding, adds permissions, advanced reports, and “power” features such as proactive campaigns.

• Plus: Custom limits from $749 per month with a dedicated success manager, OpenAPI access, multilanguage widgets, and at least 300 Lyro AI chats.

• Premium: Quote-based. Comes with managed Lyro service, guaranteed 50 percent automation, and pay-per-resolution billing.

Every tier begins with a seven-day full-feature trial—no credit card needed.

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FAQ

Is there really a free plan?

Yes. The free tier is permanent and lets you handle 50 chats a month, run 100 automated Flow interactions, and connect social channels without spending a dollar.

Do I need to code to build Flows?

No. The visual builder uses drag-and-drop blocks. If you can map a customer journey on paper, you can recreate it in Tidio.

Can I use Tidio with Shopify or WordPress?

Absolutely. Dedicated plugins install in under five minutes, and your existing product catalog syncs automatically for quick answers and upsells.

How does Lyro learn my content?

You point Lyro to URLs, upload PDFs, or paste text. It indexes that material and refuses to hallucinate outside those sources, keeping answers accurate and on brand.

Is customer data secure?

Tidio employs end-to-end encryption, GDPR and CCPA compliance, and optional role-based permissions. Enterprise customers can request additional SOC-2 docs.

Does Tidio work on mobile?

Yes. Native iOS and Android apps let agents reply, assign, or snooze tickets from anywhere, and push notifications come through instantly.

Tidio wraps automation and human chat in a single pane of glass. If faster support and higher conversions top your 2025 wishlist, it is worth installing the free plan and letting the numbers do the talking.