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Close CRM Review 2026: Best CRM for Inside Sales?

Close

Sales CRM built for closers with built-in calling, email, and automation to help sales teams close more deals faster.

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TABLE OF CONTENTS

What is Close?

Close is a CRM built specifically for inside sales teams—the reps making high volumes of calls and emails to close deals. Unlike general CRMs, Close builds communication tools directly into the platform: calling, email, and SMS happen inside Close, not through separate tools.

For sales teams where velocity matters—more calls, more emails, more deals—Close eliminates the friction between CRM and communication that slows traditional setups.

[cta text="Close More Deals with Close CRM"]

Key Features

Built-in Calling

Make and receive calls directly within Close. Power dialer accelerates outbound calling. Call recording, voicemail drop, and call transfer included. No separate phone system needed.

Email Integration

Two-way email sync brings communication into CRM automatically. Email sequences automate follow-up. Templates accelerate consistent outreach.

SMS

Text leads and customers from Close. SMS often gets higher response rates than email. Communication channel flexibility within one platform.

Sales Automation

Workflows automate repetitive tasks. Trigger emails, calls, and updates based on lead activity. Keep reps focused on selling, not administration.

Pipeline Management

Visual pipeline tracks deals through stages. Forecasting predicts revenue. Activity tracking ensures pipeline coverage.

Reporting

Leaderboards, activity reports, and pipeline analytics. Sales managers see team performance clearly. Data drives coaching and optimization.

Pricing

Close offers Startup at $49/user/month for small teams. Professional at $99/user/month adds power dialer and call recording. Enterprise at $139/user/month includes predictive dialer and custom objects.

[cta text="Close More Deals with Close CRM"]

Who Uses Close?

Inside sales teams making high call volumes need built-in calling efficiency. Close removes the friction of switching between CRM and phone systems.

SaaS sales teams running outbound sequences benefit from integrated email and calling. Multichannel outreach executes from one platform.

Startups wanting sales infrastructure quickly adopt Close for complete sales tooling without integrating multiple systems.

Close vs Competitors

Close vs Salesforce

Salesforce dominates enterprise with massive customization. Close serves SMB with built-in communication tools. Salesforce for enterprise complexity; Close for sales velocity.

Close vs Pipedrive

Pipedrive offers visual pipeline management. Close provides built-in calling. Pipedrive for pipeline visualization; Close for communication-centric selling.

Final Verdict

Close delivers the CRM that inside sales teams actually need—one where calling, emailing, and pipeline management happen in the same place. For sales velocity, Close removes friction that slows deals.

Rating: 4.5/5

Written by Louis Corneloup
Founder at Dupple and Techpresso
January 12, 2026

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