Last updated: January 2026
What Is Bokun?
Tour and activity operators juggle bookings from multiple channels—their website, OTAs like Viator and GetYourGuide, travel agents, and walk-ins—often using spreadsheets and manual processes that lead to overbookings and missed opportunities. Bokun is a booking and operations platform for tours, activities, and experiences that centralizes reservations, automates distribution, and streamlines operations so operators can focus on delivering great experiences.
Acquired by TripAdvisor/Viator to power their supplier ecosystem, Bokun provides enterprise-grade capabilities to operators of all sizes. The platform handles online booking, channel management, resource scheduling, and business intelligence in one system.
For tour and activity businesses ready to professionalize operations and expand distribution, Bokun provides the infrastructure that serious operators need.
[cta text="Streamline Tour Operations"]Key Features Explained
Online Booking Engine
Embed booking widgets on your website. Customers browse availability, select options, and pay online. Real-time availability prevents double-booking. Mobile-optimized checkout improves conversion.
Channel Management
Connect to major OTAs—Viator, GetYourGuide, Expedia, Klook—from one dashboard. Manage pricing, availability, and content across all channels simultaneously. Changes sync instantly to prevent discrepancies.
Resource Management
Track guides, vehicles, equipment, and other resources. Assign resources to bookings automatically based on rules. Prevent overbooking resources as well as tours.
Unified Calendar
See all bookings across all channels in one view. Know what's happening each day at a glance. Plan operations around actual demand.
Automated Communications
Confirmation emails, reminder messages, and follow-up requests send automatically. Reduce manual communication while improving customer experience.
Manifest Management
Generate daily manifests for guides and drivers. Include customer details, pickup information, and special requests. Mobile access lets field staff check assignments anywhere.
Partner Network
Connect with other Bokun users to resell each other's products. Expand distribution through partner relationships without OTA commissions.
Reporting and Analytics
Track revenue, bookings, and channel performance. Understand which channels drive business and which products perform best. Data-driven decisions improve profitability.
[cta text="Streamline Tour Operations"]Pricing (2026)
START — Free. Basic booking and calendar. Commission on bookings from Bokun partners/channels. Good for testing.
PLUS — $49/month. Full features including channel management, resource management, and advanced reporting. Reduced commission rates.
PREMIUM — $149/month. Priority support, dedicated account management, and enterprise features.
Transaction fees or commissions apply on bookings. Fee structure depends on plan and booking source.
Who Uses Bokun?
Tour Operators
Walking tours, bus tours, food tours, adventure activities—operators running regular scheduled experiences.
Activity Providers
Cooking classes, workshops, escape rooms, and experiential activities with timed sessions.
Attractions
Museums, parks, and venues managing timed entry and capacity limits.
Destination Management Companies
DMCs managing multiple products and supplier relationships in a destination.
Pros and Cons
What We Like
Comprehensive feature set for tour operators
Strong OTA channel integrations
Partner network for expanded distribution
Viator/TripAdvisor backing and integration
Resource management beyond basic booking
Free tier for getting started
What Could Be Better
Learning curve for full feature utilization
Interface can feel complex
Commission structure requires understanding
Support response times vary
Some features require higher tiers
Bokun vs. Alternatives
vs. FareHarbor: Both serve tour operators. FareHarbor emphasizes simplicity; Bokun emphasizes comprehensive features and OTA integration.
vs. Peek: Similar market. Compare specific features, pricing, and integration depth for your needs.
vs. Rezdy: Australian-based alternative with strong market presence. Compare regional support and specific capabilities.
vs. Manual systems: Spreadsheets and phone bookings can't match Bokun's automation and distribution capabilities.
Tips for Success
Connect channels early: Distribution through OTAs expands reach significantly. Get connected promptly.
Set up automation: Configure automated emails and notifications to reduce manual work.
Use resource management: Track guides and equipment to prevent operational conflicts.
Monitor analytics: Understand which channels and products perform best.
FAQ
Is Bokun free to use?
Free tier exists with basic features and commission on certain bookings. Paid plans reduce commissions and add features.
Which OTAs does Bokun connect to?
Viator, GetYourGuide, Expedia, Klook, and many others. Integration depth varies by channel.
Can I use Bokun for private tours?
Yes. Handle both group scheduled tours and private custom bookings.
Does Bokun work internationally?
Yes. Multi-currency, multi-language support serves operators worldwide.
Final Verdict
Bokun provides professional-grade operations software for tour and activity businesses. The combination of booking management, channel distribution, and resource tracking addresses the specific needs of experience operators.
For operators serious about growing through OTA distribution and operational efficiency, Bokun delivers the infrastructure that enables scale.
Rating: 4.2/5
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